Returns, Refunds & Complaints Policy at Florist Barkingside
Our Commitment to Fresh Flowers in Barkingside
As a trusted local florist in Barkingside, we pride ourselves on delivering only the freshest flowers to our customers. Whether you’re a local household or a business, you can rely on Florist Barkingside for quality blooms that are as vibrant as they are long-lasting. Our returns, refunds, and complaints policy is designed to give you peace of mind—from placing your order to enjoying your fresh flowers at home or the office.
Fresh Flowers Guarantee & Freshness Window
We stand by our Fresh Flowers Guarantee. Every arrangement leaving our shop is checked for quality and freshness. We guarantee your flowers will remain fresh and beautiful for a minimum of 5 days from the date of delivery, provided care instructions are followed. If you experience any issues with the freshness of your flowers within this window, please let us know right away so we can help.
Damaged-on-Arrival Policy
Your satisfaction is our top priority. If your flowers or plants arrive damaged or significantly wilted, please notify us within 24 hours of receipt. To assist with a prompt resolution, we may request photos of the damaged items. This helps us both understand the issue and improve our service. We’ll work quickly to arrange a replacement bouquet or discuss a suitable solution.
Refund & Replacement Options
At Florist Barkingside, we want you to be delighted with your purchase. Once we have reviewed and verified a complaint about freshness or damage, you can choose from the following options:
- A replacement arrangement, delivered at the earliest possible time.
- A full or partial refund, subject to the nature of the issue and your preference.
- A credit note valid for future floral purchases from our Barkingside shop.
In order to uphold our fairness policy, refunds and replacements are offered at our discretion in accordance with the details provided and the timelines stipulated above.
How to Make a Complaint
If you have a complaint regarding your flowers or any aspect of our service, please contact our team as soon as you notice the problem. The sooner you reach out, the sooner we can resolve the issue. When making a complaint, please provide the following details:
- Your name and order number
- Date and address of delivery
- Details of the issue (with photos, if appropriate)
We aim to resolve all complaints swiftly, turning feedback into opportunities to further improve the Florist Barkingside experience. Our team will listen carefully, investigate thoroughly, and provide a solution according to your preferences and our policies.
Trust in Your Local Barkingside Florist
Florist Barkingside is committed to serving our local community with the best in fresh flowers and friendly, reliable service. Households and businesses across Barkingside trust us for their most important occasions. If you have any questions about our returns, refunds, and complaints policies, don’t hesitate to get in touch—your satisfaction remains our promise.
